Terms and Conditions

1. Definitions

- "Company" refers to Darcy Design and Build.

- "Customer" refers to the individual, business, or organization purchasing our services or products.

- "Services" refers to building and property renovation services offered by the Company.

- "Products" refers to any goods or materials supplied by the Company.

2. Acceptance of Terms

- By engaging in business with Darcy Design and Build and making the deposit payment, the Customer agrees to abide by these terms and conditions.

3. Quotations and Pricing

3.1 Detail in Quotations

   - Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know, and we will revise the quotation accordingly.

3.2 Quotation and Estimate Definitions

   - A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title 'Quotation.' No other document is intended to be an offer and is not recognized or may be relied upon as such. A quotation price may alter if unforeseen circumstances arise which lead to greater costs being incurred by the contractor.

   - An 'estimate' is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title 'Estimate' or 'Estimation.' No other document is intended to be an offer and is not recognized or may be relied upon as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to variation or change.

3.3 Contract Formation

   - A contract with Darcy Design and Build constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves of the accuracy and content of the contract offer in terms of specification, charges, price, and meaning of terms and descriptions as outlined in a 'Quotation' document headed and conspicuously identified as a 'Quotation,' 'Estimate,' or 'Estimation' provided by Darcy Design and Build. The client acknowledges that they have not relied on any statement, promise, representation, assurance, warranty, or offer which is not set out in a document supplied by the contractor titled 'Quotation,' 'Estimate,' or 'Estimation.' Any verbal estimate given to the client by Darcy Design and Build will always be supported by a written quotation or estimate.

3.4 Additional Services

- You must pay for an additional service provided by us that is not specified in the quotation in accordance with our then-current, applicable hourly/daily rate. Extras will only be undertaken further to both full discussion with the client, and verbal or written agreement, and charged at the agreed rate. If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes, and additional costs will be included in the Fees and invoiced to you. Any proposed change to the Scope of Works requested by the Client must be made in writing to the Contractor. Additional charges may apply.

3.5 Scope of Works Accuracy

   - The Client accepts and acknowledges that the Contractor's quotation or estimate includes solely the Scope of Works expressed and described therein. While the Contractor has taken all reasonable care in the preparation of the quotation/estimate, the Client accepts that additional Works may be required and will be charged as a variation.

3.6 Client Responsibility

   - It is the Client's responsibility to ensure that the description of the Scope of Works on the Contractor's quotation/estimate is correct and complete (including, but not limited to, product selection, methodology of the Works, quality, and appearance of the finished products) and that all other project specifics are expressly included, and to notify the Contractor of any errors and/or omissions before acceptance of the quotation/estimate.

3.7 Working Hours and Unexpected Work

   - The Contractor's quotation/estimate is prepared on the basis that all Works shall be undertaken during the Contractor's normal working hours. In the event that the Client requires the Contractor to work outside normal business hours (including, but not limited to, extended hours, weekends, and/or public holidays), then the Contractor reserves the right to charge the Client additional labour costs agreed upon in the quotation, variation, or any other form provided to the Client by Darcy Design and Build (chargeable rates may apply), unless otherwise agreed between the Contractor and the Client.

   - If unexpected work arises, we will tell you and ask how you want us to proceed.

4. Payments, Cancellations, and Refunds

4.1 Payment Methods

   - Payment can be made via Bank Transfer, by cheque, or in cash, and a receipt for payment will be given upon request. Bank Transfer details can be found at the bottom of your invoice.

4.2 Payment Schedule

   - Payment in full is due upon completion of the contract and presentation of the associated invoice. Part payments, interim payments, and deposits will be agreed upon before the commencement of works.

4.3 Non-Payment Consequences

   - If a payment is not paid in full according to an agreed payment schedule, Darcy Design and Build reserves the right to terminate the contract and will recover all monies and costs owed by the client.

4.4 Cancellation and Amendment

   - We can withdraw, cancel, or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 1 day from the date of the quotation (unless the quotation has been withdrawn).

4.5 Deposit Policy

   - The Deposit is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made).

   - Cancellation and Amendment: The Deposit is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made).

   - Accepting a written quotation, estimate, or estimation from Darcy Design and Build and agreeing to the commencement of works will allow these terms and conditions to come into effect. By way of a verbal, written, or emailed purchase order from the client for products, goods, and/or services [with or without an accompanying deposit payment], the client enters into a contract with Darcy Design and Build.

   - To secure a guaranteed date for the commencement of works, a deposit must be made within 3 days of accepting the quotation; failure to do so may result in the specified dates not being available.

5. Delivery and Completion

5.1 Commencement of Works

   - Accepting a written quotation, estimate, or estimation from Darcy Design and Build and agreeing to the commencement of works will allow these terms and conditions to come into effect. By way of a verbal, written, or emailed purchase order from the client for products, goods, and/or services [with or without an accompanying deposit payment], the client enters into a contract with Darcy Design and Build.

   - To secure a guaranteed date for the commencement of works, a deposit must be made within 3 days of accepting the quotation; failure to do so may result in the specified dates not being available.

5.2 Revision of Quotation Price

   - Darcy Design and Build and the client must agree on practical arrangements for working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the team. In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before or after the commencement of work.

5.3 Contract Duration

   - The 'Contract duration' is to be used as a guide only and will not affect the agreed contract price. For example, if a contract takes longer than expected, no extra charges will be levied unless previously agreed. Conversely, if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount.

5.4 Responsibility for Existing Materials

   - No responsibility is taken by ourselves for the presence of perished, infested, or rotten timber (or any other perished, infested, or rotten materials) in existing structures such as doors, constructional or other timbers, windows, and frames whether detected or undetected at the time of the contract. Protection of existing surfaces (floors, carpets, curtains, doors, and furniture, etc.) is the responsibility of the client.

5.5 Working Hours

   - The Contractor's quotation/estimate is prepared on the basis that all Works shall be undertaken during the Contractor's normal working hours. In the event that the Client requires the Contractor to work outside normal business hours (including, but not limited to, extended hours, weekends, and/or public holidays), then the Contractor reserves the right to charge the Client additional labour costs agreed upon in the quotation, variation, or any other form provided to the Client by Darcy Design and Build (chargeable rates may apply), unless otherwise agreed between the Contractor and the Client.

6. Warranty

 6.1 The Company warrants that Services and Products will be of satisfactory quality and fit for their intended purpose.

6.2 Warranty periods and terms may vary depending on the specific project or product and will be provided in the contract. As a standard, we offer a two-year labor warranty. If there are any issues with any products supplied by us, we must be notified within 48 hours of the client receiving the delivery.

7. Liability

7.1 Limitation of Liability for Loss or Damage

- The Company's liability for any loss or damage arising from Services or Products is limited to the value of the Services or Products provided.

7.2 Exclusion of Consequential or Indirect Damages

- The Company is not responsible for consequential or indirect damages, including but not limited to loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption, or other third-party claims.

​8. Insurance and Planning Permissions

8.1 Insurance

- The Company maintains appropriate insurance coverage for its activities and will provide proof of insurance upon request.

8.2 Planning Permissions and Compliance

- The Client acknowledges that it is their responsibility to obtain and ensure compliance with all relevant planning permissions, permits, licenses, and approvals required for the project, as well as any legal or regulatory requirements.

- The Company will provide reasonable assistance and information as needed for this process, but ultimate responsibility lies with the Client.

9. Dispute Resolution

- Any disputes shall be resolved through negotiation, mediation, or arbitration, as agreed upon by both parties.

10. Termination

- The Company reserves the right to terminate any contract or order if the Customer breaches these terms and conditions.

11. Governing Law

- These terms and conditions are governed by the laws of England and Wales.

12. Modification of Terms

- The Company reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes.

13. Entire Agreement

- These terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.

14. Client Information and Data Protection

14.1 Data Collection

- We collect and retain client information in accordance with the Data Protection Act 1988. All personal and client details will remain confidential.

14.2 Information Collected

 - We collect basic contact details related to our customers and prospective customers. This includes telephone numbers, email addresses, and postal addresses for communication and contract records. We also retain electronic copies of correspondence with customers in compliance with GDPR regulations (Data Protection Act 2018).

14.3 Methods of Data Collection

- We gather personal data from various sources, including:

   - Information provided by you through our website's email enquiry page or social media channels.

   - Correspondence via phone, email, or other means.

   - Information includes your name, contact details (phone number, email, and postal address), enquiry details, and occasionally your feedback on our products and services.

14.4 Use of Personal Data

- The Darcy Group uses Personal Data for the benefit of its customers and lawful purposes, such as:

   - Correspondence and communication with you.

   - Logistical purposes, including arranging deliveries.

   - General administration, including managing your queries.

   - Fraud prevention and security measures.

   - Conducting credit checks for finance purposes (if applicable).

   - Information security to protect against loss, damage, theft, or unauthorized access.

   - Compliance with your requests related to your rights.

   - Enforcement or protection of our contractual and legal rights.

14.5 Data Sharing

- We never share your Personal Data with third parties.

14.6 Data Storage and Security

- Your information is securely stored in our computer. And our archives.